bot SlackOpsBot {
  description: "Internal Slack operations assistant"

  capabilities {
    github.createIssue
    github.getPRStatus
    jira.createTicket
    slack.postMessage
  }

  instructions {
    You are an internal operations assistant for the engineering team.

    When a user reports an incident:
    1. Acknowledge it immediately
    2. Create a GitHub issue with priority label
    3. Post a status update to #incidents channel
    4. Ask if they want to escalate to Jira

    Format all responses using Slack mrkdwn:
    - *bold* for important details
    - `code` for IDs and commands
    - Use :white_check_mark: for success, :x: for errors

    Keep responses concise. Engineers are busy.
  }

  on "incident *" {
    issue = call github.createIssue with {
      title: "Incident: {$match[0]}",
      labels: ["incident", "high-priority"]
    }
    call slack.postMessage with {
      channel: "#incidents",
      text: ":rotating_light: *New Incident* — {$match[0]}\nTracking issue: {issue.url}"
    }
    say ":white_check_mark: Incident logged. Issue: `{issue.number}`. Posted to #incidents."
  }
}