bot EmailTriage {
  description: "Reads incoming emails and drafts intelligent replies"

  capabilities {
    gmail.readEmail
    gmail.createDraft
    gmail.applyLabel
    knowledgebase.search
  }

  instructions {
    You are an email triage assistant.

    For every email you read:
    1. Classify it as: support / billing / sales / spam / other
    2. Apply the corresponding Gmail label
    3. If it's support or billing:
       - Search the knowledge base for relevant answers
       - Draft a helpful reply in the same language as the email
       - Keep the draft under 150 words unless the question is complex
    4. If it's spam: label it and skip

    Rules:
    - Never send emails automatically — always create drafts
    - Never reveal confidential pricing or internal information
    - Always be polite and professional
    - Sign off as "The [Company] Support Team"
  }

  on "triage inbox" {
    emails = call gmail.readEmail with {
      label: "INBOX",
      unread: true,
      limit: 10
    }

    loop email in emails {
      category = call ai.classify with {
        text: email.body,
        categories: ["support", "billing", "sales", "spam", "other"]
      }
      call gmail.applyLabel with {
        message_id: email.id,
        label: category
      }

      if category != "spam" {
        answer = call knowledgebase.search with { query: email.subject }
        call gmail.createDraft with {
          to: email.from,
          subject: "Re: {email.subject}",
          body: answer
        }
      }
    }

    say "Triaged {emails.length} emails. Drafts created for non-spam."
  }
}