> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bothive.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Platform Status

> Live status of all Bothive platform services.

<div className="hero-container">
  <h1 className="hero-title">
    Platform Status
  </h1>

  <p className="hero-subtitle">
    Real-time status for all Bothive platform services.
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<Info>
  For live, real-time status updates, visit **[status.bothive.cloud](https://status.bothive.cloud)**. This page shows our current service status snapshot.
</Info>

## Current status

| Service                | Status      | Uptime (30d) |
| ---------------------- | ----------- | ------------ |
| Agent Runtime          | Operational | 99.97%       |
| REST API               | Operational | 99.99%       |
| Web Channel            | Operational | 99.95%       |
| Telegram Channel       | Operational | 99.92%       |
| Slack Channel          | Operational | 99.90%       |
| Memory System          | Operational | 99.98%       |
| HiveStore              | Operational | 99.95%       |
| Integrations Gateway   | Operational | 99.89%       |
| Observability / Traces | Operational | 99.97%       |
| Dashboard              | Operational | 99.99%       |

## Status legend

| Icon   | Status      | Meaning                                   |
| ------ | ----------- | ----------------------------------------- |
| OK     | Operational | All systems working normally              |
| Slow   | Degraded    | Service is slow or partially impaired     |
| Down   | Incident    | Service is down or significantly impacted |
| Wrench | Maintenance | Planned maintenance window in progress    |

## Incident history

<AccordionGroup>
  <Accordion title="2025-01-15 — Telegram Channel Degradation (Resolved)">
    **Duration:** 47 minutes (14:02 – 14:49 UTC) **Impact:** Telegram message delivery was delayed by 15–90 seconds for approximately 12% of bots. **Root cause:** Telegram's infrastructure experienced a partial outage affecting webhook delivery in EU regions. **Resolution:** Our retry queue compensated for missed deliveries. All messages delivered. No data loss. **Follow-up:** Added a second webhook endpoint in a different region as a fallback.
  </Accordion>

  <Accordion title="2025-01-08 — Integrations Gateway Slowdown (Resolved)">
    **Duration:** 22 minutes (09:17 – 09:39 UTC) **Impact:** Tool call latency increased from \~300ms to \~2.1s for all integrations. **Root cause:** A memory leak in the integration gateway process caused gradual slowdown over 6 hours until auto-restart triggered. **Resolution:** Service auto-restarted. Latency returned to normal immediately. **Follow-up:** Added memory usage alerting with auto-restart at 85% threshold.
  </Accordion>

  <Accordion title="2024-12-20 — Planned Maintenance (Completed)">
    **Duration:** 35 minutes (03:00 – 03:35 UTC) **Impact:** Brief API unavailability during database migration. Bots running scheduled tasks were paused and resumed automatically post-maintenance. **Type:** Planned maintenance — announced 72 hours in advance. **Outcome:** Successful zero-data-loss migration. No rollback required.
  </Accordion>
</AccordionGroup>

## Uptime SLAs

| Plan       | Runtime SLA | API SLA     | Support response |
| ---------- | ----------- | ----------- | ---------------- |
| Free       | Best effort | Best effort | Community        |
| Pro        | 99.9%       | 99.9%       | 24h email        |
| Business   | 99.95%      | 99.95%      | 4h priority      |
| Enterprise | 99.99%      | 99.99%      | 1h dedicated     |

## Subscribe to status updates

Get notified when incidents occur or maintenance is scheduled:

<CardGroup cols={2}>
  <Card title="Email Alerts" icon="envelope" href="https://status.bothive.cloud/subscribe" className="glass-effect">
    Subscribe to status.bothive.cloud to get email notifications for incidents and maintenance windows.
  </Card>

  <Card title="RSS Feed" icon="rss" href="https://status.bothive.cloud/feed.rss" className="glass-effect">
    Subscribe to our RSS feed and get updates in your preferred RSS reader.
  </Card>
</CardGroup>

## Report an issue

If you're experiencing an issue not reflected here:

1. Check [status.bothive.cloud](https://status.bothive.cloud) for the latest real-time data
2. Search the [Discord community](https://discord.gg/bothive) — others may be experiencing the same thing
3. Email [support@bothive.cloud](mailto:support@bothive.cloud) with your bot ID, run ID, and a description of the issue